Studioflo is software product by KRMA MEDIA INC. ("KRMA," "we," "us," or "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, web app, and any other services offered under the Studioflo brand (collectively, the "Services").

By using Studioflo, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:
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‍Personal Information:
‍Name
Email
address
Phone number
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‍Account Integrations:
‍Google accounts (Gmail, Google Calendar, Google Business Profile)
Facebook and Instagram accounts via Meta integrations
Other third-party services authorized by you (e.g., Zoom, Microsoft Teams, TikTok)

‍Client Data (via User Forms):
‍Any information your clients submit through forms you create, which may include names, emails, phone numbers, and optionally, other personal data based on your configuration

‍Payment Information:
‍We use Stripe for all subscription billing. We do not collect or store full credit card numbers. All payment information is handled securely by Stripe.

‍User Uploaded Content:
‍Media files (e.g., photos, videos)
Consent forms and e-signatures

2. How We Use Your Information

We use the information we collect to:
Provide and operate our platform and services
Enable you to manage clients, appointments, and communications
Allow you to connect third-party integrations
Communicate with you about updates, security alerts, and support
Improve our platform functionality and user experience

3. User-Submitted Content and Consent

You may choose to collect personal or sensitive information from your clients using Studioflo’s forms or workflows.

You are solely responsible for:
Ensuring that you have obtained proper consent from your clients
Complying with local laws and regulations related to client data
Managing, securing, and deleting this data as needed
Studioflo provides tools to support compliance but does not take responsibility for the legality of user-collected data.

4. Third-Party Integrations

You may choose to connect your Studioflo account with third-party platforms such as:
Stripe (for payments)
Meta (Facebook, Instagram, Messenger)
Google (Gmail, Google Calendar, Google Business)
Zoom, Microsoft Teams, TikTok, and others

Data shared with these platforms is managed by you, the user, and Studioflo does not enable or authorize these connections on your behalf.

You control which platforms are connected and what data is shared.

5. Data Storage and Security

Studioflo uses secure, industry-compliant third-party infrastructure to store and manage data. We do not disclose the identities of our infrastructure providers.

We implement the following security measures:

SSL (Secure Socket Layer) encryption for data transmission
Two-factor authentication (2FA) for platform access
Role-based access controls for Admin and Employee roles (where applicable)

While we strive to protect your data, no system is completely secure. Users should also take reasonable precautions to protect their accounts.

6. Global Use and Legal Compliance
‍
Studioflo is accessible globally and operates in compliance with:

‍PIPEDA – Personal Information Protection and Electronic Documents Act (Canada)
‍CCPA – California Consumer Privacy Act (U.S.)
‍GDPR – General Data Protection Regulation (European Union), to the extent applicable

As a user, you may have the right to:
Access the data we hold about you
Request correction or deletion of your data
Withdraw consent to data processing
File a complaint with your local privacy authority

To exercise these rights, contact us at support@studioflo.io
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6.1 Jurisdiction-Specific Rights and Compliance Notices

To enhance user protection across jurisdictions, Studioflo follows privacy principles aligned with PIPEDA, CCPA, and GDPR.
Users in applicable regions have the right to request data access, deletion, or correction by contacting us at support@studioflo.io
Studioflo will respond to such requests in a timely and reasonable manner, consistent with applicable laws.

7. Children’s Privacy

Studioflo is not intended for individuals under the age of 13 (or under 16 in some jurisdictions). We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us so we can delete it.

8. User Responsibilities

You are responsible for the data you collect and store through Studioflo.
You must comply with all applicable laws and regulations in your jurisdiction.
You must ensure your clients are aware of your data practices and have provided proper consent.

9. Data Retention
We retain personal data only for as long as necessary to provide our services or as required by law. Users can request data deletion at any time by contacting us.

10. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users via email or in-platform notification.

Your continued use of Studioflo after any changes indicates your acceptance of the revised policy.

11. Contact Us

For questions or concerns about this Privacy Policy or your personal data, contact us at:
‍Email: support@studioflo.io
KRMA MEDIA INC.
British Columbia, Canada